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Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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Last updated: November 2025

1. Shipping & Delivery
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2. Product Questions
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3. Returns & Exchanges
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4. Payment
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5. Contact Questions

1. Shipping & Delivery

How does shipping and delivery work?

Once you have placed an order, our team will carefully package your items and ship them within 24-48 hours. To speed up delivery if your order contains different types of products, you may sometimes receive them separately so we can get them to you as fast as possible.

 

Your products will be sent via Australia Post and will arrive between 5-10 business days.

As soon as your order is sent, you will receive a shipping confirmation email from us complete with a tracking number so you can follow its journey.

 

Please Note: We send via signature required post to ensure safe delivery - if you opt for 'Authority To Leave' yourself, we are not responsible for the package in the rare case it is missing or stolen.

How much do I pay for shipping?

All orders include FREE and fast delivery Australia-wide, no matter how many products you order.

When will my order arrive?

All orders (no matter how many products you order) include FREE and fast delivery Australia-wide. You can expect your order to arrive within 5-10 business days from the day you place it.

 

Please Note: Although Australia Post quote us these expected delivery times, sometimes life happens and they aren't able to deliver within this timeframe. When this is the case, your tracking number may show a 'delayed' delivery date.

How do I track my order?

After we pass your order to Australia Post, we will send you a shipping conformation email which will have a 'Track Order' button. This will take you directly to the Australia Post site so you can follow the live tracking updates!

 

Haven't received your shipping conformation email yet? Check your spam folder too (it may have ended up there).

 

Help, I think my order is lost/hasn't been delivered?

Think your order might have been lost in transit? Although Australia Post quote us these expected delivery times, sometimes life happens and they aren't able to deliver within this timeframe. When this is the case, your tracking number may show a 'delayed' delivery date.

 

If your order isn't delivered within 20 days, please contact us and we can help launch and investigation with Australia Post.

 

Can I change my shipping address?

Entered the wrong address? We can absolutely change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

 

If your order has been shipped, don't panic as you can still redirect it via the Australia Post tracking link we provide on your shipping conformation email.

 

Please Note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

 

Do you ship internationally?

At this time, we only deliver our products to customers in Australia.

2. Product Questions

Do you offer wholesale or bulk purchase discounts?

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase, please feel free to contact us at oliver@bodyforme.com.au

Can I send an order as a gift?

Have a special someone who you think needs some of our products? You can ship any BodyForme product directly to that lucky person by entering their address as the shipping address, and your own as the billing address. Plus we don't include any value invoices inside the box as any receipts are sent directly to your own email address. It's that easy!

 

Please Note: Due to the fact we use external fulfillment patterns, we are unable to include any messages in the package - we're sorry!

Are you stocked in any stores anywhere?

Nope, it's just us! Our BodyForme products are only available in our online store here in Australia. Unfortunately, we don't currently offer international shipping.

3. Returns & Exchanges

Do you have a returns policy?

Please take some time to go through and read our returns policy. We offer a 30-day risk free trial of our products, during which you can return them at anytime.

 

Item(s) have to be initiated for return and placed in the post within 30 days of receiving your product(s). The packaging must be in original condition and this includes tags and packaging. You will be asked to put your photography skills to the test and provide a photo of your item prior to sending it back to us so we can assess the condition.

 

Please Note: If you are returning one of your items from a bundle, your order is no longer valid at that bundle pricing.

How long do I have to return the products?

We offer a 30 day return period. Please refer to our returns policy for more information.

Can I return my order for a refund?

You can certainly return anything you order from us for a full refund, provided it is returned within 30 days.

 

Do I have to pay for returns?

We’ve got you covered here too. All eligible returns (for both refunds and exchanges) within Australia will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team at oliver@bodyforme.com.au and they will be able to help you along the way.

 

How long does it take for my return/exchange to be processed?

We are working hard behind the scenes to get our products in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

 

How long does it take for my refund to be processed?

Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank or merchant (eg. Afterpay) directly.

4. Payment

How secure is your payment?

Your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!

Do you have payment plan options?

Unfortunately, we don't currently offer any split pay options (like Afterpay, Klarna or ZipPay). These are coming soon though!

What currency is the store in?

All pricing for our Australian store is listed in Australian dollars (AUD).

5. Contact Questions

I have and issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our warehouse, you will need to go through our returns process.

 

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

How do i contact you?

You can contact us here by emailing us at oliver@bodyforme.com.au This also allows us to keep a paper trail for your issue so we can help you as best we can. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!